Cancellation and Refund Policy for Manasvi Psychiatric Clinic

Introduction

At Manasvi Psychiatric Clinic, we understand that circumstances may arise that require you to cancel or reschedule your appointment. This policy is designed to inform our patients about the procedures for making cancellations and the conditions under which a refund may be available.

Cancellation Policy

• Notice Required: Patients are required to cancel their appointments at least 24 hours in advance. This allows us to manage our schedule and offer the slot to other patients who may need urgent care.

• How to Cancel: To cancel an appointment, please call our front office at [Insert Phone Number] during business hours or use our online appointment system if available.

• Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment time will incur a cancellation fee equivalent to 50% of the consultation fee.

• No-Shows: If a patient fails to show up for a scheduled appointment without notifying the clinic in advance, a no-show fee equivalent to the full consultation fee will be charged.

Refund Policy

• Prepaid Services: If you have prepaid for a service that you need to cancel, and you provide more than 24 hours' notice, you are eligible for a full refund of the prepaid amount.

• Exceptions to Cancellation Fees: Cancellation fees may be waived in cases of emergencies, which include but are not limited to medical emergencies, bereavement, or severe weather conditions. Documentation may be required for verification.

• Processing Refunds: Refunds will be processed within 14 business days of the cancellation. The funds will be returned via the original payment method used by the patient.

Rescheduling

• Flexibility: We strive to be flexible and will do our best to reschedule appointments at a convenient time. We encourage patients to reschedule appointments rather than canceling, where possible.

• Rescheduling Fees: There are no additional fees for rescheduling an appointment if the change is made more than 24 hours in advance. Rescheduling within 24 hours of the appointment may be subject to the same fees as late cancellations.

Contact Information

For more information or to request a cancellation or rescheduling, please contact:

• Phone: [Insert Phone Number]

• Email: [Insert Email Address]

• Address: [Insert Clinic Address]

Conclusion

We value your time and appreciate your understanding and cooperation with our cancellation and refund policy. This policy allows us to better serve all our patients by efficiently managing and allocating appointment times.